The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Privacy Policy
- The Professor's Wife respects the privacy of visitors to our website.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We realize that your personal and financial information is important to you, and we have taken steps to ensure a safe on-line purchasing experience.
Your personal information will never be sold or shared with third parties with the exception that we will be obligated to disclose information should we ever be required to by law, the request of a governmental agency or by receipt of a subpoena. We reserve the right to use your information to contact you regarding orders or inquiries that you place with us.
Benefits of Signing in This is an optional feature. When you sign up, your information is held in a secure database. Each time you "Login" your information is retrieved so that you do not have to re-input your "Ship To" and "Bill To" information. - Shipping & Delivery
- USPS Shipping and Delivery
Priority Mail
Fast and affordable, two or three day service to MOST locations for packages and delivers to mailboxes, mail slots and P.O. Boxes. Saturday delivery and residential delivery at no extra cost.
Free tracking information.
Express Mail
Express Mail® is our fastest service for time-sensitive merchandise.
Guaranteed overnight delivery to MOST locations.
Delivery to MOST destinations 365 days a year ? even Sundays and holidays.
Express Mail is automatically insured up to $100 free of charge.
Free tracking information.
Filing a Claim
You can file a claim for compensation for loss or damage of Priority Mail and Express Mail. Take the damaged item and proof of its value along with the original box and packaging materials and the original mailing receipt to any Post Office. A clerk will help you file your claim. Contact info@theprofessorswife.com for further instructions.
Track and Confirm
Put USPS delivery information to work for you.
To check on the delivery status of your package, enter your label or receipt number in the space provided. Please be sure to enter all letters and numbers exactly as they appear on your label or receipt.
http://www.usps.com/shipping/trackandconfirm.htm
PICKUP Orders in Lancaster PA
Select "priority shipping" method.
Click "continue" button.
In coupon code at the top of the page put NOSHIPPING. (no spaces please)
Click on "apply" coupon button.
In special instructions write "will pick up".
We will contact you to confirm a pick up time/date.
Refused Shipments
All shipments which are refused at the time of delivery will be issued a 25% restocking fee. We will not issue a refund for the initial shipping charges and/or rush fees. Any additional transportation charges incurred due to the refusal will be charged to the customers account and/or credit card.
Address Correction Charges
We request a "ship to" address. If this address is submitted incorrectly we will get billed by the carrier to correct the problem. The Professor's Wife must collect any additional charges billed to us regarding an incorrect address. Please review each step of your order and double check your addresses. The best time to avoid address correction charges is before the final submit button.
P.O. Boxes, APO/FPO and International Addresses
Unfortunately, we cannot ship to these addresses at this time. - Return Policy
- Refund-Return Policy
All sales are final. No refunds or exchanges.
Because our products are handmade, we don't allow returns on them. We can not re-sell to someone else after the items have left our care. Every item we sell is carefully inspected before it is shipped.
If merchandise is missing or damaged upon receipt please contact us immediately. All claims MUST be made within 3 days of receipt of order. If we shipped the wrong item to you by mistake, please contact us; we will re-ship your order with the correct item at no additional cost.
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. - Miscellaneous
- Methods of Payment
We accept Visa and MasterCard credit cards.
We accept money orders. Mail to: The Professor's Wife 419 College Avenue Lancaster PA 17603
All payments must be in US dollars. We do not accept personal checks.
Phone Orders
You are welcome to call in your orders to 717-330-0153. We are in the office Monday- Friday from 8 am to 8 pm (Eastern ST). If you would like to place an order during our off hours, please order online or leave us a message and we will call you back during business hours.
Declined Credit Card
If your card is declined and we need to restock your order (because it has been packed to get exact shipping charges), there is a 15% restocking fee. We do not restock your orders without first trying to contact you via phone or e-mail at least 3 times over a period of four weeks. If your card declines, there is a $.50 charge added to your invoice. Unfortunately, our credit card company charges us a transaction fee for each declined card so we have to pass this charge along to our customers. Rather than spread the charges out over each order we have chosen to only charge the customers with declined cards; we feel this is the most fair and effective way to recoup the charges.
Credit Card Reversals
A notice for customers who pay by credit card then request the valid charge to be removed from their bill: If you pay for your order via credit card then that charge is refused through your card company a processing fee of $50 or 50% of the order total, whichever is greater, is added to the order total. Chargeback notices are sent to merchants for many reasons. Your card issuing bank will allow you the opportunity to review and accept only the charges that are valid. If you choose to force a chargeback then pay for the order via money order we still have a negative report on our merchant account. This negative image is not something we want so our fees are high for processing this problematic issue. We have found most people are willing to review their card statement along with our documentation when an issue arises. We do not want to accept payment by other method when we have incurred costs and a negative report, two items which have concrete expenses and unmeasurable liabilities.
Store Hours
Email: info@theprofessorswife.com (24 hours, 7 days a week)
Phone: 1-717-330-0153 (8AM - 8PM Monday to Friday Eastern Time)
Snail Mail: The Professor's Wife
419 College Avenue
Lancaster PA 17603
